Frequently Asked Questions
Q: How do I create an account?
A: Head to the Fluxx grantee portal. New applicants should select “create an account.” Past grantees can select “reset or create new password” to claim their new Fluxx account associated with their, organization.
Q: I haven’t received the email with the link to claim my account. Where is it?
A: Check your spam folder, or email us at grantsmanagement[at]sff.org. You should receive your email within 2 days.
Q: How long does my password have to be?
A: Your password should be 14 characters long and must include one Upper Case letter and one digit.
Q: Can I review the organizational profile ahead of time?
A: Yes, you can access the information required for each field, including the drop down options here.
Q: Can I edit my application after I’ve hit “submit edits”?
A: After you press “submit edits”, you will not be able to go back and edit your information. Please hit “save” if you’d like to return to your organization profile at a later time. Only press submit once your information is complete and correct.
Q: The geographic area we serve is not listed.
A: Please select region closest to your area. The San Francisco Foundation serves San Francisco, Alameda, Contra Costa, San Mateo and Marin counties. If you are not located in one of these counties, and indicate that on the eligibility quiz, you will get a follow up question as to whether the work proposed will take place in any of these counties. To be eligible for a grant from the foundation, the proposed work must serve residents of one or more of these counties.
Q: The total percentage is not adding up to 100%.
A: Depending on your organization’s data, the total amount may be below, equal to, or above 100%.
Q: We intentionally do not collect data on the percentage of undocumented persons we serve. How do I address this in my application?
A: We understand and encourage the protections of undocumented individuals. If possible, please provide an approximate estimation of the percentage your organizations serves.
Q: Why does it take 48 hours to register an account?
A: When you create an account, there is a back-end administrative process that eliminates duplicate records in our system. Depending upon the volume of new accounts created, this process could take up to 48 hours. We are confident that keeping our database clean and accurate will help us be more responsive and helpful to all our stakeholders in the long run.